The Fitness Instructor delivers dynamic group fitness classes that motivate members to meet their health and fitness goals in a fun, safe, and results-oriented environment. The ideal candidate is energetic, knowledgeable, and passionate about inspiring others through movement.

Key Responsibilities

• Instruct members in group fitness classes, including HIIT, circuit training, Pilates, cardio, and boot camp formats.
• Greet members warmly and foster a welcoming, supportive class atmosphere.
• Prepare the studio environment before each session, including lighting, music, and cleanliness.
• Monitor participants for safety and adjust pacing or instruction as needed.
• Promote TruFusion classes and events through active engagement with members.
• Maintain at least one permanent class on the weekly schedule.
• Remain available on the substitute instructor list and cover at least one substitute class per month.
• Maintain current certifications and adhere to all studio standards and policies.
• Follow all sanitation protocols and health regulations to ensure a safe environment.

Support for Daily Operations

• Report member conflicts or concerns to the General Manager or Assistant General Manager.
• Monitor and report facility maintenance or repair needs to management.
• Perform other related duties as assigned.

Knowledge, Skills & Abilities

• Ability to create a positive and welcoming environment for members.
• Professional, polite, and courteous in all interactions with staff, members, and vendors.
• Dependable and punctual with a strong work ethic.
• Receptive to direction and constructive feedback; able to work independently or as part of a team.
• Strong time management and organizational skills.

Qualifications

• High school diploma or equivalent required.
• Group Fitness Certification from an accredited organization (e.g., ACE, AFAA, NASM, or ISSA) preferred.
• Minimum one year of group fitness instruction experience preferred.
• CPR/AED certification.
• Availability to work flexible hours, including early mornings, evenings, weekends, and holidays.

Work Environment & Physical Requirements

• Studio-based setting with music and ambient lighting.
• Requires standing, bending, and continuous movement for extended periods.
• Must be able to instruct and cue clearly over music at elevated volumes.
• Must be able to lift and carry fitness equipment and supplies up to 25 lbs.
• Must be able to work in warm and humid conditions during heated fitness classes.

This job description provides a general overview of the position and is not a comprehensive list of all duties, responsibilities, or qualifications. The employer reserves the right to modify this description at any time as business needs evolve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

The Janitorial Crew at TruFusion is responsible for maintaining a clean, safe, and welcoming environment for all members, guests, and staff. This role is essential in upholding the high standards of cleanliness and hygiene that contribute to the exceptional member experience. The Cleaning Crew ensures that all areas of the studio, including workout rooms, locker rooms, common areas, and equipment, are consistently clean and well-maintained. 

Facility Cleanliness & Maintenance

• Perform routine and deep cleaning of all studio spaces, including fitness rooms, locker rooms, restrooms, showers, and common areas.
• Ensure all equipment, mats, weights, and props are cleaned and sanitized regularly.
• Sweep, mop, vacuum, and disinfect floors throughout the facility.
• Empty trash and restock essential supplies such as paper towels, soap, and cleaning products.
• Maintain cleanliness of the front desk, retail area, and member lounge spaces.
• Follow all sanitation protocols and health regulations to ensure a safe environment. 

Support for Daily Operations

• Assist in preparing studio spaces for classes by resetting equipment and ensuring rooms are organized.
• Monitor and report any facility maintenance or repair needs to management.
• Maintain cleaning supply inventory and notify management when restocking is needed.
• Ensure proper storage and use of cleaning chemicals following safety guidelines.
• Performs other related duties as assigned. 

Knowledge, Skills & Abilities

• Knowledge of safety hazards and proper use of various cleaning and sanitizing solutions.
• Strong attention to detail and ability to follow cleaning protocols.
• Ability to work efficiently in a fast-paced environment. 
• Ability to interact with staff, members and vendors while remaining professional, polite and courteous.
• Dependable and punctual with a strong work ethic.
• Ability to take direction and work independently or as part of a team.
• Excellent time management and organizational skills. 

Experience & Requirements

• High school diploma or equivalent required
• Previous experience in cleaning, janitorial or housekeeping roles preferred but not required.
• Availability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed. 

Work Environment & Physical Requirements

• Prolonged periods of standing.
• Must be able to lift, bend, stoop, reach and lift to 50 pounds at a time.
• Exposure to cleaning chemicals and fitness-related environments.
• Ability to work in warm and humid conditions, especially after heated fitness classes.

This job description is intended to provide a general overview of the position and does not represent a comprehensive list of all duties, responsibilities, and qualifications required. The employer reserves the right to modify, add, or remove duties and to revise the job description at any time as business needs evolve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status

Location: TruFusion Studios                      Employment Type: Hourly, Non-Exempt

Tier Level: Staff                                            Reports To: General Manager – Studio

Compensation: $15.00 - $17.00 per hour

Job Overview:

As a Front Desk Lead at TruFusion, you are responsible for providing exceptional customer service, supporting the front desk operations and the overall success of the studio.

Supervisory Responsibilities:

 Direct and coordinates the work of other front desk staff

Key Responsibilities:

Customer Service Excellence:

1. Greet members and guests with a warm, friendly demeanor.
2. Provide accurate information about classes, schedules, memberships, and studio amenities.
3. Address member inquiries and concerns promptly and professionally.
4. Assist with member check-ins, ensuring that all attendees are properly registered and accounted for in our system.
5. Uphold the TruFusion brand by maintaining a positive and supportive attitude.
6. Assist with member inquiries when a manager is requested, however unavailable or occupied.

Sales Support:

1. Promote memberships, class packages, and retail products to members and guests.
2. Assist with membership sign-ups, renewals, and cancellations as needed.
3. Encourage members to try new classes and bring friends to experience the TruFusion community.
4. Support sales initiatives by following up on leads, making outbound calls, assisting in the closure of sales, and participating in member engagement campaigns.
5. Assist management in tracking team sales conversions  

Operational Efficiency:

1. Accurately manage the front desk operations, including processing payments.
2. Monitor and manage class attendance, ensuring that all members are properly checked in and accounted for.
3. Maintain a clean, organized, and professional front desk area at all times.
4. Leads the studio floor and team effectively and confidentiality in the absence of management
5. Serves as the primary point of contact for staff questions, clarification of task or required assistance.
6. May assist management in administrative activities as needed
7. Assist with onboarding of newly hired employees

Technology and Systems Management:

1. Utilize TruFusion’s management software (e.g., MindBody, Sling) to manage member accounts, POS transactions   and employee timekeeping.
2. Ensure timely and accurate clock-in and clock-out of shifts using the Sling platform, adhering to geolocation and overtime protocols.
3. Monitor and update member profiles and attendance records in the system.

Communication and Team Collaboration:

1. Communicate effectively with team members, instructors, and management to ensure seamless studio operations.
2. Keep the team informed about any issues, incidents, or member feedback that may require attention.
3. Participate in team meetings, training sessions, and professional development opportunities.
4. Ensures open communication between the front desk team and management to support team culture and coaching opportunities

Adherence to Policies and Procedures:

1. Follow all TruFusion policies and procedures, including those related to attendance, punctuality, and professional conduct.
2. Enforce studio policies regarding member check-ins, safety, and facility use.
3. Adhere to the studio's cell phone policy, focusing on member engagement and operational duties while on shift.

Expectations:

• Professionalism: Maintain a high level of professionalism in appearance, communication, and conduct at all times.
• Punctuality: Arrive on time for each shift, ready to engage with members and fulfill your responsibilities.
• Teamwork: Collaborate with your colleagues to create a positive and efficient working environment.
• Initiative: Take the initiative in identifying and addressing issues and proactively contribute to the studio’s success.
• Continuous Improvement: Be open to feedback and committed to personal and professional growth within the TruFusion community.

Experience & Requirements 

• High school diploma or equivalent required 
• 1 year of previous customer service experience in sales, reception, and hospitality roles. 
• Availability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed.  

Work Environment & Physical Requirements 

• Prolonged periods of sitting and working at a computer.
• Must be able to bend, stoop, reach and lift up to 50 pounds at a time. 

This job description is intended to provide a general overview of the position and does not represent a comprehensive list of all duties, responsibilities, and qualifications required. The employer reserves the right to modify, add, or remove duties and to revise the job description at any time as business needs to evolve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. 

Location: TruFusion Studios                         Employment Type: Salary Exempt, Full-time

Tier Level: Management                                Reports To: General Manager - Studio

Pay Range: $57,784,000 - $60,000 annually plus commissions & bonuses

The Assistant General Manager (AGM) ensures that TruFusion Las Vegas studios deliver an exceptional and well-rounded member experience by overseeing both operational excellence and sales performance. The AGM plays a critical role in driving studio success by balancing day-to-day operational tasks with sales and service goals. This position requires strong leadership skills to develop and manage a talented team while fostering a member-centric environment.

Essential Duties & Responsibilities

Operational Excellence

• Partner with the General Manager to oversee studio operations, ensuring the facility is clean, safe, and welcoming for all members and guests.
• Manage scheduling, inventory, and operational processes to maintain efficiency and consistency across all shifts.
• Ensure compliance with company policies, procedures, and safety standards.
• Work closely with the Maintenance and Cleaning teams to address and resolve operational issues promptly.
• Monitor and report on key operational metrics to ensure studio performance aligns with TruFusion standards.

Leadership Excellence

• Assist the General Manager to hire, train, and develop all Front Desk team members to deliver exceptional service and embody the TruFusion brand.
• Cultivate team members’ skills through continuous feedback, assessment, and coaching to ensure a high-performing, motivated team.
• Implement and oversee ongoing training to ensure Front Desk team members are well-equipped to handle both sales and operational responsibilities.
• Lead by example to foster a positive, inclusive, and productive team culture.
• Manage team performance, engagement, and personnel matters effectively.

Sales Management & Personal Sales

• Drive membership growth by leading new sales efforts, including package memberships, EFT, retail, and any studio-specific sales offerings.
• Collaborate with the General Manager and Regional Director to develop business plans, review sales numbers, and adjust strategies as needed to meet revenue targets.
• Establish and communicate daily, weekly, and monthly sales goals for Front Desk team members.
• Develop, execute, and coordinate local studio marketing activities to generate new business and enhance brand visibility.
• Generate and manage leads through calls, emails, and text outreach, ensuring proper onboarding for new members.
• Consistently achieve or exceed personal and team sales goals.

Member Experience

• Partner with the General Manager to deliver a best-in-class, member-centric experience that meets the needs of all guests and members.
• Resolve member inquiries, concerns, and complaints professionally and promptly.
• Model exceptional service and build strong relationships with members to promote engagement and retention.

Organization Relationships

The AGM reports to the General Manager. The AGM collaborates with the General Manager for sales-focused initiatives and oversees operational matters for all Front Desk team members.

Qualifications

Knowledge, Skills & Abilities

• Strong leadership and team management skills with experience in coaching and motivating staff.
• Strong member-centric focus, with the ability to build lasting relationships with members and staff.
• Excellent organizational skills to execute and prioritize multiple tasks efficiently.
• Professional communication skills to interact effectively with members, guests, and team members.

Minimum Educational Level/Certifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization.

Minimum Work Experience and Qualifications

• 2-4 years of experience in sales or operational management, with fitness industry experience required.
• Experience leading teams of 10+ employees. 
• Proven track record of achieving sales goals and managing studio operations. 

Physical Demands/Environmental Conditions

• Ability to move about studio floors and work in an office environment.
• Occasionally required to demonstrate or explain proper fitness techniques.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Regular exposure to moving mechanical parts and a loud environment.
• Ability to travel 10% of the time for training and meetings.

This job description is intended to provide a general overview of the position and does not represent a comprehensive list of all duties, responsibilities, and qualifications required. The employer reserves the right to modify, add, or remove duties and to revise the job description at any time as business needs to evolve. 

 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.